Frequently Asked Questions - Technology

When Northshore moved to remote learning in the Spring of 2020, teachers and schools had a wide variety of tools with which to conduct teaching and learning.  While this allowed for a lot of customization for teachers and learners, it made it difficult for families, especially those with students in multiple schools, to track all of the systems and logins their student might use on a regular basis.

The Steering Committee that met during the summer of 2020 reviewed several options for a Learning Management System and settled on Schoology for its integration with our Student Information System and its widespread use in K12 schools across the country.  

To further ease the process of finding the services being used, Northshore also implemented Clever, which puts all the systems and services in one place and provides a way for parents and guardians to help get their student logged in.

After Remote Learning in the Spring of 2020, many families requested a way to simplify student logins. With many different tools, it can be challenging to find the correct link and password. To that end, we are excited to announce Clever, a one-stop solution to find and access your student’s applications, including the Schoology learning management system.  While not all applications will "auto-login" from Clever, this is still a valuable portal that provides a gateway to the services we use for learning.

Parents and guardians will receive an email invitation from Clever. Please follow the instructions in that email to activate your account. As this is a new platform, it is experiencing heavy traffic and some families may experience issues when logging in. We are working with the vendor to correct these issues as quickly as possible. If you have any issues logging in, please try again in 24-48 hours.

Read more about using the Clever Family Portal in the Clever Help Center.

Families will log into the Clever Family Portal at https://family.nsd.org.

Students log in to Clever at https://my.nsd.org.

All Parents and Caregivers that have emails in our Student Information System Synergy and who have Educational and Contact Rights for a student will receive an invitation to join Clever.  If you have not received this information, please contact the Family Technology Support Line at 425-408-7669.

Read more about Clever at the Clever Help Center.

This means that you have not been "connected" to one or more of your students in Clever. 

• Check your email to ensure that you have accepted all of the Clever invitations sent by Northshore to your email account.  You will have received one per student.
• Check your accounts in Synergy to make sure that your email account is attached to each student's record and that both Educational Rights and Contact Rights are associated with your student and your email account.
• If all of the above look accurate and you have checked your email and still do not see all of your students, please contact the Family Technology Support Line at 425-408-7669.

If you would like to add another adult to the list of adults that can see your student's information and assignments in Schoology, please contact your school's main office and ask for them to be added to Synergy (our student information system).  These additional caregivers can be set up to allow only access to Clever and Schoology, if you prefer.

1. Navigate to https://schoology.com.
2. Click Log in.
3. Click Forgot your password.
4. Enter the email address associated with your Northshore account (the email that receives district communication, emergency messages, etc).
5. Click Send My Login Info.
6. Check your email again for a Schoology email with a link to reset your password.
7. Follow the prompts to set a new password and get logged into your account.

Once your Schoology account has been created, we recommend that you take a few moments to do the following:

• Setup your Profile
• Configure your Notifications
• Review your Account Settings
• Verify your Privacy Settings

Parents and caregivers have access to their student's progress and assignments in Schoology.  To view assignments:

1. Log into Schoology at https://app.schoology.com.
2. From the menu in the upper right corner of the window, click the name of the student whose materials you want to view.
3. To see grades, click "Grade Report".
4. To see assignments, click on one of the students Courses.  Then browse "Materials" for that course.

Depending on how the teacher set up the assignment, you may be able to see your student's submitted materials.  If you are unable to see a submission, please contact your student's teacher or ask your student to log into Schoology and show you their assignment. 

Read the full Schoology Parent Guide here.

1. Click the arrow on the top right of Schoology.
2. Select a child from the list that appears in the drop-down menu.
3. Once you're viewing the child's account, click the downfacing arrow again.
4. Select Settings.
5. From the Notifications tab, you can elect to receive one or both of two email summaries:

• To receive the Parent Email Digest, select On in your Email Summary menu. You can receive emails on a Daily or Weekly basis. If you choose Daily, you may set a time at which the notification will be sent to your inbox. If you choose Weekly, you'll have an additional option to select the day of the week you'd like to receive the email.

Note: If there are no updates for the given time period, you will receive an email stating that there are no new updates.

• To receive the Overdue Submissions Email, select On in the Email Notification menu.

6. Click Save Changes to update your settings.

If you encounter an issue with one of our learning systems or would like to submit a feature request, please complete this form.

Your request will be reviewed and if needed, we will escalate the issue or request to the appropriate vendor.

All students have a Zoom account in Northshore connected to their studentid@apps.nsd.org account.  Student accounts are monitored and secured in a way to prohibit misuse and prevent Zoom bombing incidents.

Login steps for students:

1. Log into Clever (https://my.nsd.org)
2. Click the Zoom tile.
3. In the new tab that opens, enter the student username and password.
4. Click Sign In.
5. Leave that browser tab open and go back to Clever.
6. Visit Schoology and locate the URL for the class Zoom and click to enter.  

We take student data privacy seriously.  All systems where student information is stored are reviewed for compliance with state and federal laws regarding data security.  Zoom has been reviewed and found to meet our requirements.  

Additionally, we provide training and documentation to ensure that teachers take security precautions when using Zoom, such as:

• Using a waiting room to ensure only wanted guests enter
• Locking meetings when all participants are present
• Using a passcode as an extra security measure
• Requiring that students be logged into their NSD account to join the meeting (this is called Authentication)
• Reporting any misuse immediately